Returns & Exchanges

At JAPAN PLAZA UK, we want you to be completely satisfied with your purchase of authentic Japanese goods. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.

3

Ship to Our Warehouse

Affix the provided return label or use a tracked shipping service to send your package to our UK-based processing center.

4

Receive Refund or Exchange

Once our team inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing